Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with ToeStride. We are committed to providing a convenient and reliable delivery experience for customers around the world.

1. Free Worldwide Shipping

ToeStride offers FREE worldwide shipping on eligible orders placed through our website.

There is no standard shipping charge for eligible orders, regardless of the destination country.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe begins after your order has been processed and prepared for shipment unless otherwise indicated during checkout.

Please note that delivery times are estimates rather than guaranteed delivery dates.

3. Order Processing

Orders are reviewed and prepared for shipment after successful payment authorization.

Processing may be affected by weekends, public holidays, unusually high order volumes, inventory verification, payment verification, or other operational circumstances.

Once an order has been dispatched, delivery will depend on the carrier and destination.

4. International Shipping

We provide shipping to customers worldwide, subject to carrier availability, legal restrictions, and our ability to service the destination.

International shipments may pass through customs or other governmental processing in the destination country.

Customs clearance procedures can occasionally result in delays beyond our estimated delivery timeframe.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, responsibility for them will be determined by applicable local laws and customs requirements. ToeStride does not control charges imposed independently by governmental authorities.

6. Tracking Information

Where tracking is available, customers may receive shipping confirmation and tracking information after their order has been dispatched.

Tracking information may require some time to become active after the carrier receives the shipment.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, contact us immediately at support@toestride.store.

We will make reasonable efforts to update your information before shipment. However, we cannot guarantee that changes can be made after an order has entered fulfillment or has been dispatched.

8. Delayed Shipments

Although most orders are expected to arrive within the estimated 7–10 day delivery period, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Customs processing.
Severe weather.
Transportation disruptions.
Carrier delays.
Public holidays.
High-volume shopping periods.
Local delivery disruptions.
Incorrect or incomplete addresses.

If your shipment is significantly delayed, please contact us so that we can assist you.

9. Lost Packages

If tracking information indicates that a shipment has not arrived or you believe your package may have been lost in transit, contact us at support@toestride.store.

We will review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

10. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, reception desks, or other secure delivery areas where appropriate.

If the package still cannot be located, contact our customer support team for assistance.

11. Damaged Packages

If your order arrives damaged, please contact us promptly and provide your order information along with photographs of the product and packaging where reasonably possible.

We will review the issue and determine an appropriate resolution under our Return & Refund Policy.