Refund policy

Last Updated: August 20, 2026

At ToeStride, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be returned within 30 days of delivery.
Be unused, unworn, and in substantially the same condition in which you received it.
Include the original packaging, tags, accessories, and other materials supplied with the product, where applicable.
Be accompanied by proof of purchase or your order information.

For hygiene-sensitive products such as socks and other wearable items, returned products must not have been worn beyond what is reasonably necessary to inspect the item. Items showing signs of extended wear, washing, alteration, misuse, or damage caused after delivery may not qualify for a refund.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: support@toestride.store
Phone: +1 905 269-1333

Please provide your order number, the item you wish to return, and the reason for your return.

Do not send products back without first contacting us. Our customer support team will provide the appropriate return instructions.

3. Free Returns

ToeStride offers free eligible returns within 30 days of delivery.

When your return request is approved, we will provide instructions regarding the return process. Where a return shipping label or equivalent return arrangement is required and available, eligible return shipping costs will be covered by ToeStride.

Customers will not be charged a restocking fee for approved returns under this policy.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@toestride.store.

Please include your order number and, where reasonably requested, photographs showing the issue. We will review the matter and provide an appropriate solution, which may include a replacement or refund.

5. Non-Returnable Items

Certain items may not qualify for return, including:

Items returned more than 30 days after delivery.
Items showing significant signs of use, wear, washing, alteration, or customer-caused damage.
Items returned without sufficient order information to verify the purchase.
Gift cards, if offered.
Items that cannot be returned for health, hygiene, or safety reasons after being used, where permitted by applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. Exchanges

If you need a different size, color, or product, please contact us at support@toestride.store. We will advise you regarding available exchange options.

Depending on inventory and your location, we may process an exchange directly or ask you to return the original item and place a new order.

7. Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank, credit card provider, or payment service.

If you have received confirmation that a refund was issued but have not received the funds after a reasonable processing period, please contact your financial institution first and then contact us if further assistance is required.

8. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@toestride.store.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it. In that situation, you may request a return after receiving your order in accordance with this policy.